Returns & Refunds Policy

1. Return Window

Customers may request a return within [7 days / insert applicable return period] from the date of delivery, unless the product page states a different return period or the product is marked as non-returnable.

Return eligibility depends on the product category, condition, reason for return, and applicable law.

2. Eligible Return Reasons

• The wrong product was delivered.
• The product was damaged during transit.
• The product is defective on arrival.
• The product received is materially different from the description.
• The product is missing parts or accessories.
• The product is eligible for return under product-specific return terms.

3. Conditions for Return

To be eligible for return, the product must generally be:

• unused, undamaged, and in saleable condition;
• returned with original packaging, invoice, tags, manuals, accessories, warranty card, and freebies;
• not tampered with, altered, washed, repaired, or misused;
• returned within the applicable return window.

For damaged or defective products, customers must provide clear photographs or videos of the product, packaging, shipping label, and defect.

4. Non-Returnable Products

The following products may not be eligible for return unless defective, damaged, or wrongly delivered:

• products marked as non-returnable on the product page;
• hygiene, personal-care, consumable, perishable, customized, or made-to-order products;
• opened products that cannot be resold due to health, hygiene, or safety reasons;
• products damaged due to misuse, improper storage, negligence, or unauthorized repair;
• products missing serial numbers, labels, warranty seals, accessories, or invoice;
• clearance, final-sale, or special-order products, where stated.

5. Return Process

Customers must provide the order ID, invoice number, product name, reason for return, photos/videos, and pickup address. After review, we may approve pickup, request self-shipping, reject the return with reasons, or ask for additional information.

6. Inspection

All returned products are subject to inspection. A refund or replacement will be approved only after the product is received and verified.

If the returned product is found used, damaged, incomplete, different from the shipped product, or ineligible for return, the return may be rejected and the product may be sent back to the customer.

7. Refund Timeline

Once approved, refunds will normally be processed within [7–10 business days]. The actual credit timeline depends on the customer’s bank, card issuer, UPI provider, wallet provider, or payment gateway.

8. Refund Amount

The refund may include the product price paid by the customer. Shipping charges, COD charges, convenience fees, gift wrapping charges, or other non-refundable charges may be deducted unless the return is due to an error by GYD Sales & Marketing.

9. Replacement

Where available, customers may choose replacement instead of refund. Replacement is subject to stock availability and product eligibility.

10. Cancellation Before Dispatch

Customers may cancel eligible orders before dispatch. Once the order is dispatched, cancellation may not be possible, and the return process may apply after delivery.

11. Delay in Delivery

If delivery is delayed beyond the estimated delivery period, customers may contact support. If the order has not been dispatched or cannot be delivered within a reasonable time, the customer may request cancellation and refund.

12. Affiliate-Linked Orders