Shipping Policy

1. Serviceable Locations

GYD Sales & Marketing ships products to serviceable locations within India, subject to courier availability, product restrictions, address accuracy, payment confirmation, and regulatory requirements.

2. Dispatch Timeline

Orders are normally dispatched within [1–3 business days] after payment confirmation, unless otherwise stated on the product page.

Dispatch may take longer for special-order, high-demand, customized, bulky, fragile, or supplier-dependent products.

3. Delivery Timeline

These timelines are estimates and not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be shown before payment. Charges may vary based on product weight, dimensions, delivery location, courier partner, COD availability, and order value.

5. Order Tracking

Once dispatched, customers may receive tracking details by SMS, email, WhatsApp, or account dashboard, depending on available systems.

6. Failed Delivery

Delivery may fail due to incorrect address, incomplete contact details, customer unavailability, refusal to accept delivery, restricted location, courier issue, or local disruption.

If the order is returned to origin due to customer-related reasons, re-shipping charges may apply.

7. Damaged Package

Customers should inspect the package at delivery. If the package appears damaged, tampered, leaking, or opened, customers should take photos/videos and contact support immediately.

8. Delay

If delivery is delayed, GYD Sales & Marketing will make reasonable efforts to coordinate with the courier partner. Customers may request cancellation where delay is unreasonable and the order has not been successfully delivered.

9. Risk of Loss

Risk of loss generally passes to the customer upon successful delivery to the address provided by the customer.

10. Shipping Support