Terms & Conditions
Terms & Conditions
Website terms for customers, account users, purchasers, and optional affiliate sales members.
1. Introduction
Welcome to GYD Sales & Marketing. These Terms & Conditions govern your access to and use of gydsalesandmarketing.com, including browsing, purchasing products, creating an account, requesting support, and participating in optional affiliate sales membership features.
By accessing the Website, placing an order, or using any service offered through the Website, you agree to these Terms & Conditions and all related policies displayed on the Website.
2. Nature of Business
GYD Sales & Marketing operates as a consumer e-commerce platform selling products to customers. The Website may also offer an optional affiliate sales support programme through which approved affiliates may promote products and receive sales-linked incentives strictly in accordance with the Affiliate Membership Policy.
3. Eligibility
You must be legally competent to enter into a contract under applicable Indian law. If you use the Website on behalf of a company, firm, or other entity, you confirm that you have authority to bind that entity.
Minors may use the Website only under the supervision of a parent or legal guardian.
4. User Account
You may be required to create an account to place orders, track purchases, request support, or participate in affiliate-related features.
You agree to provide true, accurate, complete, and updated information. You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account.
GYD Sales & Marketing may suspend or terminate an account if it detects fraud, misuse, duplicate identity, false information, abusive behaviour, payment irregularity, policy violation, or unlawful activity.
5. Product Information
We make reasonable efforts to display product names, descriptions, images, prices, specifications, availability, warranty details, shipping details, and applicable taxes accurately.
Product images may vary slightly due to lighting, photography, screen settings, packaging updates, or manufacturer changes. Product descriptions are provided for general consumer understanding and must be read together with the product label, invoice, usage instructions, and manufacturer documentation.
6. Pricing
All prices displayed on the Website are in Indian Rupees unless otherwise stated. Prices may include or exclude applicable taxes, shipping charges, handling fees, convenience fees, or other charges depending on the product and delivery location.
The final amount payable will be displayed before payment confirmation. GYD Sales & Marketing may correct pricing errors, product listing errors, or technical mistakes. If an order is placed at an incorrect price due to an error, we may cancel the order and refund the amount paid.
7. Orders and Acceptance
Placing an order does not automatically mean that the order has been accepted. An order is accepted only when it is confirmed by GYD Sales & Marketing or when the product is dispatched.
We may cancel or refuse any order due to product unavailability, payment failure, suspected fraud, inaccurate information, delivery restrictions, pricing error, or any other valid business or legal reason.
8. Payments
Payments must be made through approved payment methods displayed on the Website. Payment processing is subject to the Payment Policy and the terms of the relevant payment gateway, bank, card network, UPI provider, wallet provider, or payment service provider.
GYD Sales & Marketing does not ask customers to make payments to personal bank accounts unless expressly displayed on the official checkout page or official invoice.
9. Shipping and Delivery
Shipping and delivery are governed by the Shipping Policy. Delivery timelines are estimates and may vary due to courier delays, location restrictions, weather, strikes, festivals, stock availability, incorrect address, customer unavailability, regulatory checks, or force majeure events.
10. Cancellations, Returns and Refunds
Cancellations, returns, exchanges, and refunds are governed by the Returns & Refunds Policy. Refunds will be processed only through approved and traceable payment methods, subject to inspection, eligibility, and applicable deductions, if any.
11. Warranty
Product warranty, if any, is governed by the Warranty Policy and the specific warranty terms provided by the manufacturer, brand owner, importer, or seller. Warranty does not apply unless expressly stated for the relevant product.
12. Affiliate Sales Membership
Affiliate Sales Membership is optional and subject to approval, KYC verification, written acceptance of the Affiliate Membership Policy, and compliance review.
13. Prohibited Conduct
- Using the Website for fraud, misrepresentation, unlawful activity, or payment abuse.
- Creating false accounts, fake orders, or manipulated sales.
- Making false claims about products, earnings, benefits, warranties, discounts, or delivery.
- Misusing coupons, referral links, affiliate links, reward systems, or promotional codes.
- Uploading malware, spam, harmful code, or automated scraping tools.
- Copying or misusing Website content, branding, images, product data, or software.
- Harassing, threatening, abusing, defaming, or misleading customers, affiliates, staff, or vendors.
14. Intellectual Property
All Website content, including logos, brand names, text, graphics, images, layouts, product data, icons, designs, videos, software, and business materials, belongs to GYD Sales & Marketing or its licensors, suppliers, or content providers.
You may not copy, reproduce, distribute, modify, sell, publish, or use such content for commercial purposes without written permission.
15. Third-Party Links and Services
The Website may contain links to payment gateways, logistics partners, social media platforms, manufacturer websites, support tools, or other third-party services. We are not responsible for third-party websites, policies, content, failures, delays, or actions.
16. Limitation of Liability
To the maximum extent permitted by law, GYD Sales & Marketing shall not be liable for indirect, incidental, special, consequential, punitive, or business-loss damages arising from Website use, product use, affiliate participation, payment failure, courier delay, technical error, or third-party service failure.
Nothing in these Terms limits statutory consumer rights that cannot be excluded under applicable law.
17. Force Majeure
GYD Sales & Marketing shall not be responsible for delay or non-performance caused by events beyond reasonable control, including natural disasters, war, lockdowns, strikes, government restrictions, cyberattacks, payment network failures, logistics disruption, supplier delays, or system outages.
18. Grievance Redressal
Each complaint will be acknowledged and assigned a complaint reference number. We will make reasonable efforts to resolve complaints within the timelines required under applicable consumer protection laws.
19. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Subject to applicable consumer protection rights, disputes shall be subject to the jurisdiction of competent courts and consumer forums at [Insert City / State].
20. Changes to Terms
GYD Sales & Marketing may update these Terms from time to time. Updated Terms will be posted on this Website with the revised date. Continued use of the Website after updates means you accept the revised Terms.